☎️ Contact information

📧 Email address: alessandromarchesin@gmail.com

🔗 LinkedIn: https://www.linkedin.com/in/alessandromarchesin1/

I would describe myself as a restless learner, always looking for the next opportunity to develop. What I can offer is a highly analytical mind, lateral thinking, solid technical skills, a passion for execution and for getting jobs done, and massive enthusiasm for innovation and technology.

🧑‍💻 Work experience

Customer Engagement Consultant

EOS Solutions, Treviso, Italy – (Aug 2020 – Present)

I take care of the analysis business needs of multi-industry clients and the creation of digital solution to improve their internal processes, by delivering IT support to their request and needs regarding their solutions.

Digital Marketing Manager

AIESEC Italia, Milan, Italy – (Jun 2018 – Aug 2020)

Being responsible for the attraction of young Italian student to AIESEC internship and volunteering opportunities, I built and managed a customer support infrastructure to empower their experience. In particular, I:

  • Implemented Crisp live chat support to the current infrastructure
  • Give assistance to +1000 customers
  • Hired and managed a team of customer support representatives, keeping weekly and monthly review meetings, education, and team building events

During the year, more than 11 thousand sign-ups were achieved, growing 25% compared to the previous year.

📚 Education

Master in Innovation Management

2017-2020, Università degli Studi di Trento and Scuola Superiore Sant’Anna di Pisa, Italy

Bachelor’s Degree in Economics and Management

2014-2017, Università degli Studi di Trento, Italy

⚙️ Skills

Digital Marketing

As head of digital marketing of the Italian national office of AIESEC, I have worked on Social Media strategy, created marketing campaigns, advertised on Facebook, coached local marketing representatives around Italy, analysed data to drive further changes, managed the platforms, product management, managed GDPR compliance and created a partnership with a digital marketing agency.

My area of expertise are

  • Social Media ManagementFacebook and Google Advertising
  • Google Grant Management
  • Product Strategy
  • Data Analysis and Business Intelligence (Google Analytics, Google Data Studio, Tableau)

Data Analysis and Visualisation

Good experience in different phases of data management processes, such as data mining, data cleaning, exploration and visualisation with Excel, Tableau, Data Studio.

I have managed to gain hundreds of hours of experience with R, both at both theoretical and practical level:

  1. I’ve attended a full course in data prediction and exploration at university, plus I’ve enriched my knowledge completing two 100hrs full courses on Datacamp (so-called Data Analysis with R and Data Scientist with R), I have attached the files with the certification.
  2. On top of that, I have worked on huge projects, among which probably the most relevant is my master degree thesis, in which I have manipulated data coming from the consortium of a UE project to extract behavioural analysis on knowledge sharing and network interactions. Some of the libraries I have worked with are ggforce, ggplot, igraph, tidyverse.